Refund policy

Delivery & Returns Information

Delivery Information

We utilize reliable postal and courier services to ensure your orders arrive safely and promptly.

  • Small Items (Under 2kg):
    • UK Deliveries: Sent via Royal Mail (First or Second Class) and typically arrive within 2–3 working days.
    • International Deliveries: Dispatched via Royal Mail International packets.
  • Heavier Items:
    • Sent via courier services (including DHL, DPD, and Parcelforce).
    • These deliveries require a signature upon receipt.
    • Tracking details will be sent to your email once the courier dispatches your items.

Returns Policy

In the unlikely event that you are not completely satisfied with your purchase, you have the right to return the item for a replacement or a full refund.

Return Address

Click Superstore Ltd
Unit 5, Second Drove Industrial Estate
Fengate, Peterborough
England, PE1 5XA

How to Request a Return

Please contact us or submit your request via our website at www.clicksuperstore.com. Please ensure you include:

  • Your full name and address
  • Your transaction details
  • The item details (including the date of purchase)
  • The reason for the return
  • Your preference for a replacement or a refund

Return Window

We offer a standard 7-day window to return your items. However, where statutory consumer rights grant a longer return period, we will fully honor it in good faith. As a family business, we value your custom and are committed to retaining your goodwill.